Updated 10 June 2007 Mail Order Returns BMP refers to Birmingham Motor Parts In the unlikely event of goods requiring to be returned we have established a returns procedure that has been designed to cause you minimum inconvenience. 1. Suspected Faulty Item 1.1. Speak to Technical Support on 01926 485225. Items that are faulty must be returned within the warranty period (12 months standard warranty for most products). 1.2. If the item is diagnosed as faulty, a replacement will be with you within as soon as possible on condition that the item is in stock at our warehouse. We will not pay for labour in removing or fitting of any parts that prove to be faulty. If the parts prove not to be faulty they will be returned to the purchaser at their expense. 2. Item missing or incorrect item sent 2.1. Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on 01926 485222 within 2 days of receiving the order. 3. Signing for goods 3.1 All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on 01926 485222 4. Damaged item 4.1. For mail order goods only. In the event that you receive a damaged item, speak to Customer Services on 01926 485222 within 48 hours of receiving the order. A replacement will not be sent until the damaged item has been returned and inspected. 5. Unwanted Or Incompatible Goods 5.1. If you purchased the goods mail order and are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt (only by returning the goods to us within these 7 days) and we will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable). It is a precondition to our acceptance of these unwanted goods that they are returned in an unused condition, complete, unopened and in a re-saleable condition. This does not apply to special orders (goods specially ordered for the customer which we do not hold in stock, these are non returnable). Items returned after 7 days which have been supplied correctly, will incur a restocking surcharge of 25%(except specially ordered goods which are not            returnable)
  5.2. In order to return the goods to us you must firstly obtain a Return Merchandise Authorisation number (RMA) from our Returns Department on 01926 485225. 5.3. The return will be authorised once the RMA is issued and you should then return the goods. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable courier. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening. 6. When returning Items 6.1. All returned items must be in original packaging. BMP will not be liable for any damage to items that are not adequately packaged and damaged in transit to BMP 6.2. Please ensure that you enclose: 6.2.1. Your RMA number. 6.2.2. Details of why you are returning the item. 6.2.3. All packaging, copy of invoice (very important) Please Note. If products purchased from BMP are found returned faulty due to accident, neglect or misuse you will not be able to return the item to us. This does not affect your statutory rights. 6A Old Unit Returns(reconditioned units) When returing old units please include a copy of your invoice and contact details. All units must be in a condition to be able to be reconditioned. e.g. units with broken brackets, broken off bleed nipples and pipe fittings, seized or broken bolts etc are not acceptable. 7. Contact 7.1. If you have any comments, suggestions, concerns or questions regarding this Returns Policy please e-mail sales@japanese4x4spares.co.uk or write to the address below: The Returns Department. Birmingham Motor Parts, P.O.Box 4598, Hatton, Warwick, Cv35 7HZ. 01926 485222