Updated 10 June 2007
Mail Order Returns
BMP refers to Birmingham Motor Parts
In the unlikely event of goods requiring to be returned we have
established a returns procedure that has been designed to cause you minimum
inconvenience.
1. Suspected
Faulty Item
1.1. Speak to Technical Support on 01926 485225. Items that are
faulty must be returned within the warranty period (12 months standard
warranty for most products).
1.2. If the item is diagnosed as faulty, a replacement will be
with you within as soon as possible on condition that the item is in stock
at our warehouse.
We will not pay for labour in removing or fitting of any parts
that prove to be faulty.
If the parts prove not to be faulty they will be returned to the
purchaser at their expense.
2. Item
missing or incorrect item sent
2.1. Should you receive goods that do not correspond with the description
of the ordered goods then you should contact Customer Services on 01926
485222 within 2 days of receiving the order.
3. Signing for goods
3.1 All items must be checked on delivery before signing for the
item. If the item looks damaged, please refuse the delivery and contact
our Customer Services department on 01926 485222
4. Damaged item
4.1. For mail order goods only. In the event that you receive a
damaged item, speak to Customer Services on 01926 485222 within 48 hours
of receiving the order. A replacement will not be sent until the damaged
item has been returned and inspected.
5. Unwanted Or Incompatible Goods
5.1. If you purchased the goods mail order and are a consumer (a
private person buying for their personal use) then you may cancel your
purchase at any time within 7 days of receipt and we will give you a refund
of the price paid (excluding carriage costs and/or other surcharges which
are non-refundable). It is a precondition to our acceptance of these unwanted
goods that they are returned in an unused
condition, complete, unopened
and in a re-saleable condition.
This does not apply to special orders (goods specially ordered
for the customer which we do not hold in stock, these are non returnable).
Items returned after 7 days which have been supplied correctly,
will incur a restocking surcharge of 25%(except specially ordered goods
which are not
returnable)
5.2. In order to return the goods to us you must firstly obtain
a Return Merchandise Authorisation number (RMA) from our Returns Department
on 01926 485225.
5.3. The return will be authorised once the RMA is issued and you
should then return the goods. It is your responsibility to ensure that
the items reach us safely and in a satisfactory condition. We recommend
that you take out insurance cover and that the goods should be sent by
recorded or registered post or with a reputable courier. We cannot accept
any liability for goods that are damaged in transit and would recommend
that you ensure that the goods are sufficiently packaged to prevent this
from happening.
6. When returning Items
6.1. All returned items must be in original packaging. BMP will
not be liable for any damage to items that are not adequately packaged
and damaged in transit to BMP
6.2. Please ensure that you enclose:
6.2.1. Your RMA number.
6.2.2. Details of why you are returning the item.
6.2.3. All packaging, copy of invoice (very important)
Please Note. If products purchased from BMP are found returned
faulty due to accident, neglect or misuse you will not be able to return
the item to us. This does not affect your statutory rights.
6A Old Unit Returns(reconditioned units)
When returing old units please include a copy of your invoice and
contact details.
All units must be in a condition to be able to be reconditioned.
e.g. units with broken brackets, broken off bleed nipples and pipe
fittings, seized or broken bolts etc are not acceptable.
7. Contact
7.1. If you have any comments, suggestions, concerns or questions
regarding this Returns Policy please e-mail sales@japanese4x4spares.co.uk
or write to the address below:
The Returns Department.
Birmingham Motor Parts, P.O.Box 4598, Hatton, Warwick, Cv35 7HZ.
01926 485222